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1 VPN for Android FAQ

Apps / OneVpn / faq

Following are questions about 1 VPN we have gathered from users, in various ways.

Q: What is 1 VPN?

A: 1 VPN is an app that makes it easier to use VPN on Android.

Q: How can I get it?

You can download a free trial version of the app from this site, or from the Android Market (the paid version). If you can't buy from the Android Market, you can also pay via PayPal or buy via Taobao (Chinese only). For more info see the 1 VPN main page.

Q: Why should I get it?

A: If you've already tried using VPN on Android, then the answer is fairly obvious. 1 VPN saves you a lot of time and trouble, messing around with Android settings and typing passwords. With 1 VPN you can connect your VPN in a single click.

Another reason for using it is the ability to import and export VPN profiles. Good for backup, moving to a new phone, or simply to make it easier setting up a new VPN. See more here:

Q: Why do I need to use VPN on Android in the first place?

A: This question is somewhat out of the scope of this faq, but some common reasons for using VPN are:

  1. Securely access a remote network, such as an office network.
  2. Unblock websites or online services. In countries where Internet is restricted, VPN is often used to bypass these restrictions and unblock websites.

If 1. is what you want, then you need a VPN server set up at the remote network. For your home network you're probably going to do that yourself, for an office network the systems admin should provide you more info.

If you are looking for 2. then you're probably going to want to subscribe to a VPN service, who will provide the servers and further info. We recommend PandaPow for an uncensored US based VPN service

Q: Where do I find servers, usernames and passwords to fill in?

1 VPN is a utility, it lets you connect to VPN servers to you or others may have set up. We don't provide servers, you'll have to get that some other way. See previous question.

Q: What types of VPN does 1 VPN support?

The 1 VPN app is based on the existing VPN support in Android. The "stock" Android support for VPN includes 4 types:

  1. PPTP - Fully supported by 1 VPN
  2. L2TP - Supported by 1 VPN, except that secrets don't work
  3. L2TP/IPSecd CRT - Supported by 1 VPN, except that secrets don't work
  4. L2TP/IPSec PSK - Not supported by 1 VPN, you can save passwords but have to connect using Android's VPN Settings

Some Android versions also include support for OpenVPN, this is not supported by 1 VPN.

Q: I use VPN on Android, but it often disconnects. Can 1 VPN help?

A: Yes, 1 VPN lets you automatically reconnect a VPN that disconnects abnormally (i.e. without you turning it off deliberatly). In the settings for each VPN connection you can select the number of times to attempt re-connecting.

Q: My Android VPN seems to stop working if it is left idle for a while. Can 1 VPN help?

A: Yes, 1 VPN lets you enable a "keep alive ping" option. With this enabled, 1 VPN will send a 'ping' to the server at regular intervals, in order to see that it is still working properly. If the server doesn't answer, for some reason, the connection is restarted.

Q: I want my VPN connect automatically based on where I am/what network I'm connected to. Can 1 VPN help?

A: Yes. 1 VPN includes a Tasker/Locale plug-in that allows you to connect and disconnect VPN on Android automatically. To use the plug-in you will also need the Tasker or Locale app, whcih are sold separately.

Q: I'm unable to connect/configure my VPN on Android. Can 1 VPN help?

A: Not really. 1 VPN is based on existing VPN clients in Android. If these don't play nicely with your VPN server, then neither will 1 VPN. That said, 1 VPN does make it a bit easier to trouble shoot, by letting you change settings and reconnect quicker.

Some useful hints can be found on this page on how to configure VPN servers so that Android clients can connect.

If you do want some help to trouble shoot a connection problem, don't hesitate to ask us. We give no guarantees that we can solve the problems, but the more people that can connect the more people that will use our app, so we are highly motivated to help :)

Q: Can 1 VPN connect to a CISCO router?

Yes and no. Please continue reading to learn more.

VPN is a term for a collection of technologies that have a purpose in common, but different (and incompatible) ways of achieving it.

CISCO routers come in various versions, which can all be configured in different ways. 1 VPN can connect to servers that accept: PPTP, L2TP and L2TP/IPSec. In other words, if your CISCO router is configured to accept any of these types of VPN then the answer to the question is Yes.

Another type of VPN that is popular with CISCO router is IPSec but without L2TP, sometimes referred to as pure IPSec (in fact some call this type of VPN a "CISCO VPN"). This is not supported by 1 VPN (since it is not supported by Android), so here the answer is No.

Q: Can I use 1 VPN to connect to my Linux Computer?

Sure. As long as you know how to set up a compatible VPN server on the computer, and know how to configure firewalls et c.

Some useful hints can be found on this page on how to configure VPN servers for Android compatibility.

If you need more help, you can try send us an email. We'll try to help if time permits.

Q: Can I use 1 VPN to connect to my Windows computer?

Sure. As long as you know how to set up a compatible VPN server on the computer, and know how to configure firewalls et c.

If you need help with this, you can try send us an email. We'll try to help if time permits.

We've gathered some perhaps useful links and hints about VPN on Windows here.

Q: Can I use 1 VPN to connect to my Mac computer?

Sure. As long as you know how to set up a compatible VPN server on the computer, and know how to configure firewalls et c.

If you need help with this, you can try send us an email. We'll try to help if time permits.

Q: How safe is it to use 1 VPN?

A: 1 VPN uses the Android built-in VPN clients both for user authentication and encryption. So in that sense it is as safe as those (open source) VPN clients.

Passwords are stored obfuscated, and separately from other account information, and can only be accessed by the 1 VPN app. By design, the Android system prevents apps from accessing data from other apps, unless the data is explicitly made public (which in this case it isn't).

The even more paranoid, may wonder what is preventing the app developer from stealing passwords and using them for their own evil purposes. In any case, if you are using VPN for something very sensitive, you shouldn't rely on passwords alone for security. Instead you should use L2TP/IPSec with certificates. These certificates can only be accessed by the Android system, and never by applications. This means that even if you were to give away the password, it would be useless without the proper user certificate.

Q: I have several VPNs, does 1 VPN allow to add multiple widgets to control them separately?

A: No, there's only one widget. Even if you add the widget many times, you will only get identical copies.

If you have multiple VPNs we recommend adding short-cuts for connecting each VPN, and use the widget only to monitor and disconnect. To add a shortcut simply long press on an empty space on your home screen, select Shortcuts, 1 VPN, then configure the shortcut and press OK.

Q: OK, I'm convinced I want it. But how do I install/configure/use 1 VPN?

A: Normally you shouldn't have any problems just firing up the app and have a go. Just remember to install the widget, and click the menu for some preference.

A nifty feature in the 1 VPN is the possibility to import your VPN set-up from a file or an email. You can read more more about this feature here Apps/OneVpn/how-to/import.

If something still is a bit unclear, you should be able to find answers in the how-to page for 1 VPN.

If it still isn't working for you, just send us an email and we will do our best to help you sort it out.

Q: Should I buy 1 VPN from the Android Market or from your website?

A: We would recommend everyone that can buy from the Android Market to do so, since it is easier and you get updates automatically. We also provide 1 VPN on our website, for those who can't buy from the market (yet) or those who rather use PayPal.

If you have bought 1 VPN from our site, and now want to switch to the Market version of 1 VPN, you need to buy it again. But if you send us a receipt of the original purchase, and this was done less than 60 days ago, we will refund it.

Unfortunately PayPal won't allow a purchase to be refunded after 60 days. Also we can't refund the Android Market purchase, since this will automatically uninstall the app from your device.

Q: If I uninstall the app and reinstall it on the same device, will the license still be valid?

Yes. The license is automatically validated over the internet, so you need not do anything.

Just make sure to backup your VPN profiles before uninstalling so you don't have to configure them again.

Q: Can I transfer the license to a new phone?

If you purchased the license via Android Market, it can be installed on a new device as long as you use the same email address to log in to the Android market.

If you purchase the license from our site, you must first release the license on the old device, using menu>Preferences>Deactivate License. Then on the new device you can reactivate the license, using menu>Preferences>Purchase license>Send Inquiry.

Be sure to use the same email address for the deactivation and reactivation, so the process is automatic.

Q: What if I've lost my phone away and can't deactivate the license?

No worry. We won't add to the damage, so we'll reactivate the license anyway. But if you keep "losing your phone" all the time, we might not oblige :)

Q: Can I purchase X licenses of 1 VPN at once?

A: Yes, but only from the site. Android Market requires that you buy the apps from the devices one by one.

Q: I'm developing an Android app, how can I utilize 1 VPN to start/stop a VPN?

Once 1 VPN is configured, connecting and disconnecting to the networks can be controlled through intents. Check the how-to section for more detailed instructions.

Q: I'm having some trouble getting it to work, what should I do?

A: You may want to check out the trouble/shooting guide. It should help you and us to come up with a solution.